Fragile Care Warning

Tattva Sutra Product Care & Safety Guide

Care for Your Tattva Sutra Products

Every product deserves the right care.

Many of our products are made to be handled, displayed, worn, used during spiritual practices, or incorporated into your everyday rituals. Proper care can help maintain their appearance, functionality, and longevity.

Please read the care instructions below carefully before using any Tattva Sutra product.

Important: Different products have different care requirements. Always handle your product according to its intended purpose and follow any specific care instructions provided with the product.

1. Akhand Diyas

Akhand Diyas are traditionally used with a continuously burning flame and require constant attention and responsible handling.

How to Care for Your Akhand Diya

  • Place the diya on a stable, flat, heat-resistant surface.

  • Keep it away from curtains, paper, clothing, furniture, and other flammable materials.

  • Keep children and pets away from the burning diya.

  • Do not place the diya near fans or strong air currents.

  • Use an appropriate quantity of oil or ghee as intended for the diya.

  • Do not overfill the diya.

  • Keep the wick properly positioned.

  • Allow the diya to cool completely before moving, cleaning, or storing it.

  • Clean the diya gently after it has completely cooled.

  • Store it in a dry and safe place when not in use.

Fire Warning

Never leave a burning diya unattended.

An open flame can cause fire, burns, or property damage if handled improperly.

Do not touch a diya while it is hot.

Do not move a burning diya from one location to another.

Customer-Damage Warning

Breakage, burns, stains, cracks, deformation, or other damage caused by improper use, accidental dropping, overheating, misuse, or failure to follow these safety instructions will not be considered a product defect.

2. Pooja Items

Pooja items may be made from different materials and may include delicate decorative or functional components.

How to Care

  • Handle items gently.

  • Keep them on a clean and stable surface.

  • Clean according to the material of the particular item.

  • Avoid harsh chemicals and abrasive cleaning materials unless specifically suitable for the product.

  • Keep delicate decorative pieces away from areas where they may be knocked over.

  • Store smaller items safely when not in use.

  • Keep moisture-sensitive items dry.

Warning

Do not use a product for a purpose for which it was not designed.

Improper handling, dropping, excessive force, exposure to unsuitable substances, or incorrect cleaning may damage the product.

3. Religious & Home DĂ©cor

Religious and home décor products are intended to be handled and displayed carefully.

How to Care

  • Place dĂ©cor items on stable surfaces.

  • Keep them away from edges where they may fall.

  • Avoid placing heavy objects on decorative pieces.

  • Dust gently using a soft, clean cloth.

  • Avoid abrasive brushes and harsh chemicals.

  • Keep products away from excessive moisture unless the product is specifically designed for such exposure.

  • For fragile items, avoid frequent unnecessary movement.

Warning

Decorative items may contain delicate surfaces, finishes, or components.

Dropping, impact, scratching, improper cleaning, or misuse may cause permanent damage.

4. Brass Items

Brass products can naturally change appearance over time due to exposure to air, moisture, oils, and environmental conditions.

This natural change may include tarnishing, darkening, or developing a patina and does not necessarily indicate a product defect.

How to Care for Brass

  • Wipe the item regularly with a soft, dry cloth.

  • Keep brass items dry.

  • Avoid prolonged exposure to water.

  • Dry immediately if the product becomes wet.

  • Avoid harsh chemicals unless specifically recommended for the particular brass product.

  • Do not use abrasive scrubbers that can scratch the surface.

  • Keep away from strong cleaning agents.

  • Handle carefully to prevent dents and scratches.

Warning

Brass may naturally change colour over time.

Scratches, dents, stains, corrosion caused by improper storage, chemical exposure, or physical damage caused by the customer are not considered manufacturing defects.

5. Spiritual Products

Spiritual products should be handled respectfully and according to their intended purpose.

How to Care

  • Keep products in a clean and suitable environment.

  • Handle delicate pieces carefully.

  • Keep moisture-sensitive products dry.

  • Store smaller spiritual accessories safely.

  • Avoid exposing products to chemicals, perfumes, oils, or cleaning agents unless the product is specifically suitable for such exposure.

  • Keep products away from excessive heat.

Warning

Spiritual products are not necessarily designed for physical impact, water exposure, extreme temperatures, or other forms of rough handling.

Damage resulting from improper use or handling is the customer's responsibility.

6. Candles

Candles contain an open flame and must always be treated as a fire hazard.

Before Lighting

  • Place the candle on a stable, heat-resistant, non-flammable surface.

  • Keep the surrounding area clear.

  • Remove unnecessary packaging or decorative materials before lighting.

  • Ensure the wick is positioned properly.

  • Keep the candle away from curtains, paper, clothing, furniture, and other flammable objects.

While Burning

  • Never leave a burning candle unattended.

  • Keep away from children and pets.

  • Keep away from strong wind, fans, and air conditioners.

  • Do not move a burning candle.

  • Do not touch melted wax or the container while hot.

  • Do not burn the candle near other heat sources.

  • Stop using the candle if the container becomes excessively hot, cracked, or damaged.

After Use

  • Extinguish the flame safely.

  • Allow the candle and container to cool completely.

  • Never pour water onto a hot candle unless the product instructions specifically permit it.

  • Store cooled candles away from excessive heat and direct sunlight.

Fire Warning

Improper use of candles can cause fire, burns, injury, or property damage.

Tattva Sutra is not responsible for damage or injury resulting from improper candle use, unattended flames, misuse, or failure to follow safety instructions.

7. Healing Pyramids

Healing pyramids may contain delicate decorative elements, stones, crystals, resin, metal components, or other materials depending on the particular product.

How to Care

  • Handle the pyramid gently using both hands when necessary.

  • Place it on a stable and level surface.

  • Keep away from edges where it may fall.

  • Avoid dropping or hitting the pyramid.

  • Keep away from excessive heat unless the product is specifically designed to withstand it.

  • Avoid harsh chemicals and abrasive cleaning products.

  • Clean gently with a soft, dry or appropriately damp cloth depending on the materials used.

  • Keep moisture-sensitive components dry.

  • Do not place heavy objects on top of the pyramid.

Warning

Pyramids may contain delicate decorative components that can break, chip, crack, loosen, or become scratched through impact or improper handling.

Damage caused by dropping, impact, misuse, excessive heat, chemicals, or improper cleaning is the customer's responsibility.

8. Crystal Bracelets

Crystal and stone bracelets can contain natural stones that may vary in colour, pattern, texture, and appearance.

These natural variations are normal characteristics of natural stones.

How to Care

  • Put the bracelet on and remove it gently.

  • Do not pull or stretch the bracelet excessively.

  • Avoid hitting it against hard surfaces.

  • Remove the bracelet before activities that may expose it to excessive water, chemicals, sweat, heat, or physical impact.

  • Keep away from perfumes, lotions, cleaning chemicals, and other harsh substances.

  • Avoid wearing it during activities where the bracelet may get caught or pulled.

  • Store it separately to prevent scratches or damage.

Water & Chemical Warning

Not all stones or bracelet components are suitable for prolonged exposure to water or chemicals.

Unless specifically stated otherwise for a particular product, avoid prolonged water exposure.

Important

Natural stones may have internal variations and may not all have identical strength.

Breaking, chipping, scratching, stretching, snapping, or other damage caused by customer handling, accidental impact, pulling, misuse, or improper storage is not considered a product defect.

9. Rudraksha Bracelets

Rudraksha beads are natural materials and should be handled carefully.

How to Care

  • Keep the bracelet clean and dry.

  • Avoid prolonged exposure to water.

  • Remove before bathing or swimming unless the specific product instructions state otherwise.

  • Avoid perfumes, chemicals, lotions, and cleaning agents.

  • Do not pull or stretch the bracelet unnecessarily.

  • Store in a clean, dry place when not being worn.

  • Avoid dropping or crushing the beads.

Warning

Natural Rudraksha beads may have variations in shape, texture, colour, and surface appearance.

These natural characteristics are not necessarily defects.

Damage caused by water exposure, chemicals, pulling, impact, dropping, crushing, improper storage, or misuse is the customer's responsibility.

10. Malas

Malas can contain beads made from Rudraksha, crystals, stones, wood, or other materials depending on the particular product.

They may also contain thread, cord, knots, tassels, or other delicate components.

How to Care

  • Handle the mala gently.

  • Do not pull it forcefully.

  • Avoid stretching the thread or cord.

  • Keep it away from sharp objects.

  • Avoid prolonged exposure to water.

  • Keep away from perfumes, chemicals, oils, and cleaning agents.

  • Store it carefully when not in use.

  • Avoid sleeping with the mala if doing so may cause it to become tangled or pulled.

  • Keep away from pets and young children who may pull or chew the cord.

Warning

The thread, cord, knots, tassel, beads, and other components can become damaged through excessive pulling, stretching, tangling, impact, water exposure, or improper handling.

Customer-caused breakage or damage is not eligible for return or refund.

11. Natural Stones & Crystals

Natural stones and crystals can vary naturally from piece to piece.

Differences in:

  • Colour

  • Shape

  • Size

  • Texture

  • Patterns

  • Inclusions

  • Natural marks

may occur and are part of the natural character of the material.

How to Care

  • Handle crystals carefully.

  • Avoid dropping them.

  • Store them separately where possible to prevent scratching.

  • Keep delicate stones away from harder objects.

  • Avoid harsh chemicals.

  • Avoid unnecessary prolonged exposure to water.

  • Avoid excessive heat.

  • Avoid prolonged direct sunlight when the particular stone may be sensitive to light.

  • Clean according to the specific stone's care requirements.

Warning

Crystals and natural stones are not indestructible.

Some stones can chip, crack, scratch, fade, or break when exposed to impact, unsuitable chemicals, heat, water, or rough handling.

Customer-caused damage is not considered a manufacturing defect.

12. General Jewellery & Accessories

For products that include jewellery components such as elastic, thread, cord, metal fittings, clasps, beads, stones, or other delicate parts:

  • Handle gently.

  • Do not pull excessively.

  • Avoid wearing during strenuous physical activities where the item may be damaged.

  • Keep away from chemicals and cleaning products.

  • Avoid unnecessary exposure to water.

  • Store carefully.

  • Keep away from sharp objects.

  • Check the product periodically for signs of wear.

Warning

Wearable products can experience normal wear and tear over time.

Damage caused by stretching, pulling, snagging, dropping, impact, improper storage, chemical exposure, water exposure, or misuse is not considered a product defect.

13. General Storage Instructions

Proper storage can significantly help protect your products.

We recommend:

  • Keeping products in a clean and dry place.

  • Avoiding excessive humidity.

  • Keeping delicate products away from direct impact.

  • Storing jewellery and bracelets separately where possible.

  • Keeping products away from children and pets.

  • Avoiding direct sunlight for products that may be sensitive to light.

  • Keeping products away from extreme temperatures.

  • Using appropriate packaging or storage boxes where available.

14. Customer Responsibility & Damage Policy

Please inspect your product carefully when you receive it.

Tattva Sutra is committed to addressing genuine product issues in accordance with our applicable return and refund policy.

However, damage caused by the customer after delivery is not considered a product defect.

This includes, but is not limited to:

  • Accidental dropping

  • Breaking

  • Cracking

  • Chipping

  • Scratching

  • Excessive pulling or stretching

  • Improper cleaning

  • Chemical damage

  • Water damage caused by improper exposure

  • Heat damage

  • Fire damage

  • Misuse

  • Incorrect installation or use

  • Negligent handling

  • Improper storage

  • Damage caused by children or pets

  • Normal wear and tear

  • Any other damage resulting from failure to follow the applicable care instructions

No Return / No Refund for Customer-Caused Damage

Products damaged due to improper handling, misuse, accidents, negligence, or failure to follow the care and safety instructions are not eligible for return, replacement, refund, or money-back claims.

Tattva Sutra may request photographs, videos, or other information to assess the condition of a product and determine whether an issue appears to be a product-related issue or customer-caused damage.

15. Natural Variations Are Not Defects

For products made from or containing natural materials such as crystals, stones, Rudraksha, wood, or similar materials, natural differences may occur.

Variations in colour, shape, texture, markings, inclusions, grain, and other natural characteristics may be present.

Such natural variations are generally part of the character of the material and should not automatically be considered defects.

16. Safety Comes First

Some Tattva Sutra products involve fire, heat, small components, natural materials, or delicate construction.

Please always:

  • Follow the product-specific instructions.

  • Use products only for their intended purpose.

  • Keep products away from children and pets where appropriate.

  • Never leave an open flame unattended.

  • Do not use damaged products where doing so could create a safety risk.

  • Stop using a product if it becomes cracked, broken, excessively hot, or otherwise unsafe.

If you are unsure how to use or care for a product, please contact Tattva Sutra through the Contact Us section before using it.

Important Disclaimer

The care instructions provided above are general guidelines. Specific care requirements may vary depending on the exact materials, design, construction, and intended use of an individual product.

Where product-specific instructions are provided, those instructions should be followed.

Tattva Sutra shall not be responsible for damage resulting from improper use, misuse, negligence, accidents, unauthorised modification, or failure to follow applicable product care and safety instructions, to the extent permitted by applicable law.

For returns and refunds, please also refer to the Tattva Sutra Return & Refund Policy.

Take Care of Your Tattva Sutra Products

A little care can help your products stay beautiful and meaningful for longer.

Handle with care.
Use responsibly.
Store thoughtfully.
And let every piece become a part of your journey.

Tattva Sutra

Tradition. Intention. Meaning.