Shipping policy

Shipping Policy

Thank you for shopping with Tattva Sutra.

We carefully process and prepare every order for dispatch. Once your order is placed, our Customer Care team may contact you for confirmation through the Contact Us section.

Once the order is confirmed, your order will be dispatched within 6 working days.

After your order has been dispatched, tracking details will be sent to you via Email.

Delivery Area

We currently ship orders only within India.

Delivery Timeline

Delivery time may vary depending on your location and courier service.

  • Metro & Tier 1 Cities: 8–10 working days

  • Tier 2, Tier 3 Cities & Rural Areas: 10–15 working days

Please note that delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, such as courier delays, weather conditions, public holidays, natural events, or other unforeseen circumstances.

Shipping Charges

Shipping charges are based on the total order value.

  • Orders of ₹599 and above: Free Shipping

  • Orders below ₹599: Flat ₹70 delivery charge

The applicable shipping charge will be shown during checkout before the order is placed.

Damaged or Tampered Packages

If your package appears to be opened, tampered with, or damaged when you receive it:

  • Please take clear photographs of the package and the damage, if possible.

  • Contact Tattva Sutra through the Contact Us section as soon as possible.

  • Please provide your Order Number along with relevant photographs or details of the issue.

After reviewing the matter, we may provide a replacement or refund, depending on the circumstances of the case.

Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order.

To request a cancellation, please contact us through the Contact Us section and provide your Order Number.

Important

Once an order has been dispatched, it cannot be cancelled.

If an order has already been dispatched, cancellation will no longer be available through the cancellation process.

Delivery Delays

Although we aim to deliver orders within the estimated delivery timelines, delays may sometimes occur due to circumstances outside our control.

These may include:

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • Natural events

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete shipping information while placing an order.

If an order cannot be delivered because of incorrect, incomplete, or insufficient delivery information provided by the customer, additional arrangements may be required before the order can be delivered or re-shipped.

Contact Us

For questions regarding shipping, delivery, damaged packages, or order cancellation, please use the Contact Us section available on the Tattva Sutra website.

Please keep your Order Number ready when contacting us so that we can assist you efficiently.

Thank you for choosing Tattva Sutra.

We appreciate your trust, patience, and support.