Terms of service

TERMS OF SERVICE

Last Updated: 3 October 2026

1. Introduction

These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of the Tattva Sutra website (“Website”) and your purchase of products through the Website.

Tattva Sutra is owned by Sheetal Sikarwar and operated by Mehul Singh Chauhan.

By accessing, browsing, or purchasing products through the Website, you acknowledge that you have read and understood these Terms and agree to be bound by them, together with our Privacy Policy and other applicable policies published on the Website.

If you do not agree with these Terms, please discontinue use of the Website.

Business Address:
First Floor, 101 Manav CHS,
Plot No. 39, Sector 21, Kamothe,
Navi Mumbai, Maharashtra – 410209, India
Near Pooja Jewellers

Contact Email:
vikaschauhan2409@gmail.com

2. Definitions

For the purposes of these Terms:

“Tattva Sutra”, “we”, “our”, or “us” means Tattva Sutra, owned by Sheetal Sikarwar and operated by Mehul Singh Chauhan.
“Website” means the Tattva Sutra online store and related pages operated through our e-commerce platform.
“Customer”, “User”, “you”, or “your” means any person who accesses, browses, or purchases products through the Website.
“Products” means the products listed for sale on the Website.
“Order” means a request submitted by a customer to purchase one or more Products through the Website.
“Third-Party Service Providers” means external companies that provide services supporting our business, including Shopify, Razorpay, and Dropdash.

3. Eligibility

You may use the Website and purchase Products subject to applicable laws.

Tattva Sutra does not currently impose a specific minimum age restriction for customers. However, you are responsible for ensuring that your use of the Website and any purchase you make complies with applicable laws.

If you place an order on behalf of another person or entity, you represent that you have the necessary authority to do so.

4. Electronic Communications

When you visit the Website, place an order, submit information through our Contact Us form, or communicate with us by email, you are communicating electronically.

You agree that we may communicate with you electronically where reasonably necessary for purposes such as:

Order confirmation
Order-related information
Customer support
Delivery-related information
Responses to enquiries
Other necessary communications relating to your use of the Website

Order-related communications are transactional and are not promotional marketing emails.

5. Use of the Website

Subject to these Terms, you may access and use the Website for lawful personal shopping purposes.

You must not:

Use the Website for unlawful purposes.
Attempt to gain unauthorized access to the Website or its systems.
Interfere with the Website's operation or security.
Use automated methods to scrape or extract Website content without permission.
Copy or reproduce substantial portions of the Website without authorization.
Use the Website to commit fraud or conduct unauthorized transactions.
Introduce malicious software, viruses, or harmful code.
Misuse the Website in a way that could harm Tattva Sutra, its customers, or its service providers.

We may restrict or suspend access where reasonably necessary to protect the Website, customers, or our business.

6. Guest Checkout

Tattva Sutra currently provides guest checkout.

You do not need to create a customer account or login to place an order.

When placing an order, you are responsible for providing accurate and complete information, including your name, email address, phone number, billing address, and shipping/delivery address.

7. Products and Product Information

Tattva Sutra offers products including:

Akhand Diyas
Pooja items
Religious and home décor
Brass items
Spiritual products
Candles
Healing pyramids
Stone/healing bracelets
Rudraksha bracelets
Other products that may be added to the Website

We make reasonable efforts to provide accurate product descriptions, images, specifications, and other information.

However, certain products may have minor variations in:

Colour
Shape
Size
Texture
Finish
Appearance

Such variations may occur particularly with handmade, natural, or individually produced products.

Images displayed on the Website may also appear slightly different depending on the customer's device or screen.

8. Product Availability

All Products are subject to availability.

We reserve the right to:

Add or remove Products.
Change Product specifications or descriptions.
Limit quantities available for purchase.
Discontinue Products.
Correct errors in Product listings.
Cancel an order where reasonably necessary.

If an ordered Product becomes unavailable, we will take reasonable steps to notify the customer and provide an appropriate resolution, including a refund where applicable.

9. Prices

All prices displayed on the Website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time.

We make reasonable efforts to ensure that pricing information is accurate. If a Product has been listed at an incorrect price due to a technical, typographical, or other error, we reserve the right to cancel the affected order and provide an appropriate refund where applicable.

Any applicable taxes, shipping charges, or other charges will be displayed or communicated as applicable to the order.

10. Orders

When you submit an order through the Website, you are requesting to purchase the selected Products.

An order may be subject to confirmation and availability.

Tattva Sutra reserves the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

Product unavailability
Incorrect pricing
Payment problems
Incorrect customer information
Suspected fraudulent or unauthorized transactions
Technical or system errors
Other legitimate operational reasons

If an order that has already been paid for is cancelled, any applicable refund will be processed through the relevant payment method or payment provider.

11. Order Confirmation

After successfully placing an order, you may receive an order confirmation email.

The confirmation may contain information such as:

Order number
Products ordered
Order value
Delivery information
Other relevant order details

An order confirmation does not prevent cancellation where cancellation is reasonably necessary under these Terms.

12. Payments

Payments are processed through Razorpay and other payment methods made available on the Website.

You agree that:

The information you provide for payment is accurate.
You are authorized to use the selected payment method.
You will not use another person's payment instrument without authorization.
You will not attempt to conduct fraudulent or unauthorized transactions.

Payment processing may be subject to the terms and policies of the applicable payment service provider.

13. Shipping and Fulfilment

Tattva Sutra uses Dropdash for product fulfilment and shipping.

After an order is placed, information necessary to fulfil the order may be shared with Dropdash, including the customer's:

Name
Phone number
Delivery address
Relevant order information

Dropdash may handle the fulfilment and shipping of the ordered Product.

Delivery time may vary depending on the delivery location, courier operations, product availability, weather, holidays, and circumstances outside our reasonable control.

Any delivery estimate provided on the Website should therefore be understood as an estimate unless expressly stated otherwise.

14. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Tattva Sutra is not responsible for delivery delays, failed delivery attempts, or other issues resulting from incorrect, incomplete, or outdated information supplied by the customer.

Customers should carefully verify their:

Name
Phone number
Address
PIN code
Other delivery details

before completing an order.

15. Returns and Refunds

Returns and refunds are governed by the applicable Tattva Sutra Return and Refund Policy.

Where Dropdash is responsible for fulfilment, Dropdash may handle applicable return and refund processes.

Customers should follow the applicable return instructions and conditions provided for their order.

Eligibility for a return or refund may depend on the Product and the circumstances of the request.

No ₹70 charge is imposed by these Terms for returning a Product.

16. Order Cancellation

An order may be cancelled where reasonably necessary, including where:

The Product is unavailable.
The Product was listed incorrectly.
There is a payment issue.
Customer information is incorrect or incomplete.
A transaction appears fraudulent or unauthorized.
A technical or operational error has occurred.
Other legitimate circumstances require cancellation.

Where applicable, refunds for cancelled prepaid orders will be processed through the relevant payment method or payment provider.

17. Intellectual Property and Copyright

The Tattva Sutra Website and its original content, including its:

Brand name
Branding
Logos
Website text
Product descriptions
Product photographs
Graphics
Illustrations
Videos
Website layout
Design elements
Other original materials

are owned by, created for, or used by Tattva Sutra and may be protected by applicable intellectual-property and copyright laws.

The Tattva Sutra domain name is used as the Website's online address. Ownership or registration of a domain name does not by itself create copyright protection over the domain name; however, applicable trademark, passing-off, contractual, or other legal protections may apply where relevant.

Without prior authorization, you may not:

Copy Website content for commercial use.
Reproduce our Product photographs.
Copy or substantially reproduce our Product descriptions.
Copy our original graphics or designs.
Reproduce or imitate our branding for commercial purposes.
Scrape or systematically extract Website content.
Create a substantially similar commercial Website using our original content.
Use the Tattva Sutra name, branding, or materials in a manner that falsely suggests affiliation or authorization.

Nothing in these Terms transfers ownership of Tattva Sutra's intellectual property to you or any third party.

All rights not expressly granted are reserved.

18. Spiritual, Religious and Healing Products

Certain Products offered by Tattva Sutra may be associated with spiritual, religious, traditional, cultural, decorative, or personal-belief practices.

Product descriptions relating to spiritual, religious, traditional, or healing concepts are provided for informational purposes.

Tattva Sutra does not guarantee that any spiritual, religious, healing, or traditional Product will produce a particular physical, medical, financial, emotional, spiritual, or other result.

Such Products should not be considered a substitute for professional medical, legal, financial, or other professional advice.

19. Third-Party Services

Tattva Sutra uses third-party service providers to support its business operations.

These include:

Shopify — provides the e-commerce platform and infrastructure used to operate the online store.

Razorpay — provides payment-processing services.

Dropdash — supports Product fulfilment, shipping, and applicable return/refund processes.

Third-party services may be governed by their own terms, conditions, and policies.

20. Privacy and Personal Information

Your use of the Website is also governed by our Privacy Policy.

Information provided by customers may be used for purposes including:

Processing orders
Processing payments
Arranging fulfilment and delivery
Providing customer support
Responding to enquiries
Maintaining business records
Meeting applicable legal obligations

For more information about how personal information is handled, please refer to our Privacy Policy.

21. Customer Conduct

You agree not to use the Website to:

Commit fraud.
Make unauthorized purchases.
Provide knowingly false information.
Harass or abuse our staff or service providers.
Attempt to manipulate or misuse our order system.
Interfere with Website security.
Violate applicable laws.
Infringe the rights of Tattva Sutra or any third party.

We may take appropriate action where reasonably necessary to protect our customers, Website, business, and service providers.

22. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We make reasonable efforts to maintain accurate Website information, but we do not guarantee that:

The Website will always be available without interruption.
All Website content will always be completely error-free.
Every Product will remain available.
The Website will be compatible with every device or browser.
Temporary technical problems will never occur.

Nothing in these Terms is intended to exclude any warranty, consumer protection, or legal right that cannot lawfully be excluded.

23. Limitation of Liability

To the extent permitted by applicable law, Tattva Sutra will not be responsible for losses arising from circumstances outside our reasonable control.

These circumstances may include:

Courier delays
Delivery interruptions
Weather or natural events
Technical failures
Payment-provider interruptions
Third-party service failures
Incorrect information supplied by customers
Other circumstances beyond our reasonable control

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your:

Breach of these Terms.
Unlawful use of the Website.
Fraudulent or unauthorized activity.
Violation of applicable law.
Infringement of the rights of Tattva Sutra or another person.

Nothing in this section requires you to indemnify Tattva Sutra for matters caused by Tattva Sutra's own unlawful conduct or liability that cannot legally be transferred.

25. Force Majeure

Tattva Sutra will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Fire
Flood
War
Government restrictions
Strikes or labour disruptions
Public emergencies
Major technical failures
Internet or telecommunications disruptions
Courier or third-party service disruptions

We will take reasonable steps to resume affected services when circumstances permit.

26. Suspension or Termination

We may restrict or suspend access to the Website or refuse an order where reasonably necessary, including if:

These Terms are breached.
False or misleading information is provided.
Fraudulent activity is suspected.
The Website is being misused.
Applicable law requires us to do so.
Protection of customers or the Website requires such action.

Any rights or obligations that arose before suspension or termination will continue to apply where appropriate.

27. Changes to These Terms

Tattva Sutra may update these Terms from time to time.

Changes may be made to reflect:

Changes to our Products or services.
Changes to our business operations.
Changes to our payment or fulfilment arrangements.
Changes in applicable laws or requirements.
Other operational reasons.

The updated Terms will be published on the Website and the “Last Updated” date will be revised.

You should periodically review the Terms for updates.

28. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in these Terms is intended to remove or restrict any consumer rights or legal remedies that cannot lawfully be excluded.

29. Dispute Resolution

If a dispute arises concerning these Terms or an order placed through the Website, the parties should first attempt to resolve the matter directly and amicably.

If the matter cannot be resolved through communication, either party may pursue the remedies available under applicable law.

Any dispute-resolution procedure used by the parties will remain subject to applicable Indian law and applicable consumer rights.

30. Jurisdiction

Subject to applicable law and any mandatory consumer protections, disputes relating to these Terms or the Website may be brought before the appropriate courts having jurisdiction in Navi Mumbai, Maharashtra, India.

Nothing in this clause prevents a consumer from exercising a legal right to approach any forum or authority that has jurisdiction under applicable law.

31. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary where legally permissible, and the remaining provisions shall continue to apply.

32. Entire Agreement

These Terms, together with the Privacy Policy and other applicable policies published by Tattva Sutra, constitute the terms governing your use of the Website and your purchases from Tattva Sutra, subject to applicable law.

33. Contact Us

For questions, concerns, order-related matters, or enquiries regarding these Terms, please contact us at:

Tattva Sutra

Owned by: Sheetal Sikarwar
Operated by: Mehul Singh Chauhan