Privacy policy

Privacy Policy

Last Updated: 3 October 2026

Tattva Sutra (“Tattva Sutra”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through the Tattva Sutra website.

This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices available to you.

Tattva Sutra is owned by Sheetal Sikarwar and operated by Mehul Singh Chauhan.

Business Address:
First Floor, 101 Manav CHS,
Plot No. 39, Sector 21, Kamothe,
Navi Mumbai, Maharashtra – 410209, India
Near Pooja Jewellers

Privacy Contact Email:
vikaschauhan2409@gmail.com

1. Information We Collect

When you use our website, contact us, or place an order, we may collect information that you voluntarily provide to us.

This may include:

Personal Information

  • Full name

  • Email address

  • Mobile/phone number

  • Billing address

  • Shipping or delivery address

Order and Purchase Information

  • Products ordered

  • Order details

  • Purchase history

  • Delivery information

  • Information necessary to process and fulfil your order

Payment Information

Payments on our website are processed through Razorpay.

We may receive information necessary to confirm and process your payment and order. Payment credentials such as full card details, UPI credentials, or banking credentials are handled by the applicable payment service provider and are not treated by Tattva Sutra as information that we independently store unless required for legitimate business or legal purposes.

Contact Us Information

If you contact us through our Contact Us form, we may collect:

  • Name

  • Email address

  • Phone number

  • Comment or message

We may retain this information so that we can respond to your enquiry and provide customer support.

2. How We Use Your Information

We may use the information we collect to:

  • Process and confirm your orders

  • Arrange delivery and fulfilment

  • Process payments

  • Provide customer support

  • Respond to enquiries submitted through our Contact Us form

  • Communicate with you about your orders

  • Send transactional order-related emails, such as order confirmations

  • Maintain records of purchases and transactions

  • Handle returns, refunds, disputes, and other order-related matters

  • Comply with applicable legal, accounting, tax, and regulatory requirements

  • Protect our website, business, customers, and transactions from misuse or fraud

  • Carry out other purposes reasonably necessary to operate our e-commerce business

We do not currently send promotional or marketing emails.

3. Guest Checkout and Customer Accounts

Tattva Sutra currently allows customers to place orders using guest checkout.

Customers are not required to create an account or maintain a customer login to purchase products from our website.

4. Order Processing and Fulfilment

Tattva Sutra uses third-party service providers to support the operation and fulfilment of orders.

Our website and online store are operated through Shopify.

For product fulfilment and shipping, we are connected with Dropdash. When an order is placed through our website, information required for fulfilment may be shared with Dropdash, including:

  • Customer name

  • Phone number

  • Delivery address

  • Relevant order information

Dropdash uses this information to fulfil and ship the customer's order.

Dropdash also handles applicable returns and refunds associated with fulfilled orders.

5. Payment Processing

Payments are processed through Razorpay.

When you make a payment, the information required to process the transaction may be provided directly to Razorpay or processed through its payment systems.

Tattva Sutra does not represent that it independently stores full payment credentials such as complete card numbers, banking passwords, or UPI PINs.

Customers should also review the applicable privacy and security practices of the payment provider when using its services.

6. Shopify

Our online store is hosted and operated using Shopify's e-commerce platform.

Shopify provides the infrastructure and services that allow us to operate our online store, process orders, and provide e-commerce functionality.

Information processed through Shopify may include information necessary to operate the store and fulfil customer orders.

7. Cookies and Tracking Technologies

Tattva Sutra does not currently use cookies or other tracking technologies for its own analytics or advertising purposes.

We also do not currently use Google Analytics, Google Ads, or Meta Pixel on the website.

However, certain third-party services used to operate an online store may have their own technical processes or technologies. Their handling of information is subject to their respective policies and terms.

8. Facebook Advertising

Tattva Sutra may advertise its products through Facebook/Meta advertising services.

At present, Tattva Sutra does not use Meta Pixel on the website and does not currently state that customer information is used for Meta remarketing or targeted advertising.

If our advertising or tracking practices change in the future, we may update this Privacy Policy to accurately describe those practices.

9. Transactional Communications

We may send customers communications that are necessary to complete or manage an order.

For example, customers may receive an order confirmation email after placing an order.

These communications are transactional and are different from promotional or marketing emails.

10. Sharing of Personal Information

We may share personal information with service providers where reasonably necessary to operate our business and provide services to customers.

Depending on the circumstances, this may include:

  • Shopify — for operating and supporting our online store

  • Razorpay — for payment processing

  • Dropdash — for product fulfilment, shipping, returns, and refunds

  • Other service providers where reasonably necessary to provide services, comply with legal obligations, prevent fraud, resolve disputes, or operate the business

We do not sell your personal information as a business practice.

We only seek to share information that is reasonably necessary for the relevant purpose.

11. Legal and Regulatory Requirements

We may disclose personal information where we believe disclosure is reasonably necessary to:

  • Comply with applicable laws or legal processes

  • Respond to lawful requests from government or regulatory authorities

  • Protect our legal rights

  • Investigate suspected fraud or misuse

  • Protect the safety and security of our customers, website, or business

  • Enforce applicable terms, policies, or agreements

12. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes and applicable legal requirements.

This may include retaining information for:

  • Order and transaction records

  • Accounting and tax purposes

  • Customer-service matters

  • Returns and refund matters

  • Dispute resolution

  • Fraud prevention

  • Legal or regulatory obligations

When personal information is no longer reasonably required for these purposes, it may be deleted or otherwise disposed of in accordance with applicable requirements.

The retention of information is separate from the applicable return period for products.

13. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Customers should also take reasonable precautions when providing personal information online, including protecting access to their email and devices.

14. Customer Privacy Rights and Requests

Depending on applicable law, customers may contact us to:

  • Ask what personal information we hold about them

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Ask questions about how their information is used

  • Raise a privacy-related concern or complaint

To make a privacy-related request, contact us at:

vikaschauhan2409@gmail.com

We may need to verify the identity of the person making a request before providing information or making changes.

Certain information may need to be retained where required by law or where there is a legitimate reason to retain it.

15. Children's Privacy

Tattva Sutra does not currently impose a specific age restriction on customers.

However, our website and services should be used in accordance with applicable laws, and individuals should provide personal information only where they are legally permitted to do so.

16. Third-Party Services

Our website relies on third-party service providers to support certain business functions, including e-commerce operations, payment processing, and order fulfilment.

These providers may process information according to their own terms and privacy practices.

Tattva Sutra is not responsible for privacy practices that are independently controlled by third-party service providers.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business operations

  • The services we use

  • The information we collect

  • How information is used or shared

  • Applicable legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Customers are encouraged to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us by email.

Tattva Sutra
Owned by: Sheetal Sikarwar
Operated by: Mehul Singh Chauhan
Business Address: First Floor, 101 Manav CHS, Plot No. 39, Sector 21, Kamothe, Navi Mumbai, Maharashtra – 410209, India
Landmark: Near Pooja Jewellers
Email: vikaschauhan2409@gmail.com

19. Intellectual Property and Copyright

The Tattva Sutra website, including its domain name, brand identity, website design, layout, text, product descriptions, photographs, graphics, logos, illustrations, images, videos, content, and other original materials, is owned by or used by Tattva Sutra and is protected by applicable intellectual-property and copyright laws.

The **Tattva Sutra name, branding, website content, and original materials may not be copied, reproduced, modified, republished, distributed, transmitted, displayed, sold, or commercially exploited without prior written permission from the owner or authorized representative of Tattva Sutra.

You may access and use the website for your personal and lawful shopping purposes only.

You may not:

  • Copy or reproduce the website or substantial portions of its content.

  • Copy product photographs, descriptions, graphics, or other original materials for use on another website or business.

  • Reproduce or imitate the Tattva Sutra website design or branding for commercial purposes.

  • Use the Tattva Sutra name, logo, or branding in a way that may create confusion about ownership or affiliation.

  • Download, scrape, reproduce, or commercially reuse website content without authorization.

  • Create a substantially similar website using Tattva Sutra's original content or materials.

Nothing in these Terms transfers ownership of Tattva Sutra's intellectual property to any customer or third party.

If you believe that any content appearing on the Tattva Sutra website infringes your intellectual-property rights, please contact us at vikaschauhan2409@gmail.com with the relevant details.

All rights not expressly granted are reserved by Tattva Sutra and its respective rights holders.

By using the Tattva Sutra website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.